preload

Townsend Atelier logo

Class Registration, Cancellation & Product Return Policies

CLASS REGISTRATION AND CANCELLATION:
Registration is not officially complete without full payment. Spaces cannot be reserved for students who have not paid in full.

Individuals will be placed a waiting list should a class be full at the time of registration. They will be notified of availability in the event of a cancellation. Instructors are under no obligation to make up a class missed by a student.

Refunds will be granted up to (10) days prior to the course start date, minus a $25 processing fee.  Refunds will not be granted (9) days prior to the course start date. Unfortunately, we cannot provide refunds for our visiting artist workshops unless class is cancelled by Townsend Atelier.

Should a class be cancelled by Townsend Atelier due to insufficient enrollment, students will receive a 100% refund.

PRODUCT RETURNS:
We will issue a refund or credit for unused or unopened products if you notify us within 14 days of product receipt. Products must be returned in the original packaging and in saleable condition. Returned product is subject to a 25% restocking charge and must be returned with shipping prepaid.